Tuckbox | Terms and Conditions
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Terms and Conditions

  1. Detailed description of goods and/or services

Tuckbox (Pty) Ltd is a business in the food industry that packages and makes up snack boxes for weekly/ bi-weekly/ monthly subscribers and as gift boxes.

 

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of order number and delivered by Courierit Courier Services (www.courierit.co.za) accordingly. We deliver to main centres only.

 

  1. Substitutions

Contents of the box are an indication, final mixes will be based on stock availability at time of packing. Please allow for some variation.

 

  1. Return and Refunds policy

The provision of goods and services by Tuckbox (Pty) Ltd is subject to availability.  In cases of unavailability, Tuckbox (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a  30% administration fee.

 

  1. Customer Privacy policy

Tuckbox (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

 

  1. Payment options accepted

Payment may be made via Visa and MasterCard credit and debit cards.

 

  1. Credit card acquiring and security

Credit card transactions will be acquired for Tuckbox (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

  1. Customer details separate from card details

Customer details will be stored by Tuckbox (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

  1. Responsibility

Tuckbox (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

  1. Country of domicile

This website is governed by the laws of South Africa and Tuckbox (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

 

  1. Variation

Tuckbox (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

  1. Company information

This website is run by Tuckbox (Pty) Ltd based in South Africa trading as Tuckbox and with registration number K2014212737 and Limor Esakov (Director).

 

  1. Tuckbox (Pty) Ltd contact details

Email: info@tuckbox.co.za

 

  1. Disclaimer

All snacks are processed in a facility that processes peanuts, soy, wheat and tree nuts. May contain shell fragments.